Subscription Terms

CPD Premium Subscription

NurtureArc CPD Premium is a monthly subscription service that provides access to the DISC-derived assessment, Premium Hub content, and monthly check-in features. By subscribing, you enter into a rolling monthly contract unless cancelled.

Billing

• Monthly plan: £12.99/month (billed monthly in GBP)
• Annual plan: £109.99/year (billed annually in GBP)

Billing occurs at the start of each billing cycle. Your first charge is taken immediately on subscription. All prices include VAT where applicable.

Payments are processed by Stripe, a PCI-compliant payment provider. NurtureArc does not store your card details.

How to Cancel

You may cancel your subscription at any time by:

• Logging into your NurtureArc account and cancelling from your account settings
• Sending a cancellation request to hello@nurturearc.polsia.app with your account email address

Cancellation is effective at the end of your current billing period. You will retain full access to CPD Premium features until the period ends — no prorated refund is given for the remaining days in the period.

Cooling-Off Period

If you are on an annual plan, you have 14 days from the date of purchase to cancel and receive a full refund. To exercise this right, contact hello@nurturearc.polsia.app within 14 days of your initial purchase.

Refund Policy

• No refunds for partial periods: We do not issue refunds for unused time in a billing period if you cancel during the period.
• Annual cooling-off: Annual subscribers may request a full refund within 14 days of purchase.
• Discretionary refunds: If you believe you have exceptional circumstances, contact hello@nurturearc.polsia.app and we will consider your request.

Refunds Process

To request a refund, email hello@nurturearc.polsia.app with your account email address and the reason for your request. We aim to process refund requests within 5 business days. Refunds are returned to the original payment method.

Payment Failures

If a payment fails, we will attempt to collect it again within 3 days. If payment remains unsuccessful after multiple attempts, your subscription will be suspended and access to CPD Premium features will be revoked until payment is resolved.

Price Changes

We will notify you by email at least 14 days before any change to the subscription price takes effect. If a price increase affects you and you wish to cancel rather than accept it, you may do so before the change takes effect at no charge.

Consumer Contracts Regulations

Under the Consumer Contracts Regulations 2013, you have the right to cancel a digital subscription within 14 days of purchase for a full refund, provided you have not accessed or used CPD Premium content during that period. If you begin using the service (e.g., complete the DISC assessment) within the 14-day cooling-off period, the right to cancel may be considered waived in line with the Regulations' exceptions for digital content.

Contact

For billing questions, cancellations, or refund requests, contact hello@nurturearc.polsia.app. We aim to respond within 2 business days.